Privacy Policy

1. Introduction

High Performance Ventures LLC, operating as KnowledgeHive ("Company," "we," "us," or "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered knowledge management platform (the "Service").

By using our Service, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our policies and practices, please do not use our Service.

2. Information We Collect

2.1 Information You Provide

• Account Information: Name, email address, password, and organization details when you register
• Payment Information: Billing address and payment method details (processed securely by Stripe)
• Knowledge Content: Documents, files, and data you upload to the platform
• Communications: Information you provide when contacting support or providing feedback

2.2 Information Collected Automatically

• Usage Data: Queries made, features used, and interaction patterns with the Service
• Device Information: Browser type, operating system, and device identifiers
• Log Data: IP addresses, access times, and pages viewed
• Cookies: Session cookies and authentication tokens necessary for Service functionality

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our Service
• Process your transactions and send related information
• Send administrative information, updates, and security alerts
• Respond to your comments, questions, and support requests
• Analyze usage patterns to enhance user experience
• Detect, prevent, and address technical issues and security threats
• Comply with legal obligations

4. AI Processing and Your Data

Our Service uses artificial intelligence to process your knowledge base content and provide intelligent responses. Important information about AI processing:

• Data Processing: Your uploaded content is processed by AI models to enable search and Q&A functionality
• No Training on Your Data: We do not use your proprietary content to train any AI models. Your data remains your data.
• Third-Party AI Providers: We use OpenAI (for embeddings) and Anthropic (for chat) APIs. Both providers have explicit policies that API data is NOT used for AI training. Per their policies, your data is processed only to provide responses and is not retained for model improvement.
• Data Isolation: Your organization's data is logically separated from other customers' data
• No Data Selling: We never sell, share, or provide your data to third parties for AI training purposes

5. Data Sharing and Disclosure

We may share your information in the following circumstances:

• Service Providers: With third-party vendors who assist in providing our Service (payment processing, hosting, analytics)
• Legal Requirements: When required by law, regulation, or legal process
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• With Your Consent: When you have given explicit permission

We do not sell your personal information to third parties.

6. Data Security

We implement appropriate technical and organizational security measures to protect your data, including:

• Encryption of data in transit (TLS/SSL) and at rest
• Regular security assessments and penetration testing
• Access controls and authentication mechanisms
• Employee training on data protection practices
• Incident response procedures

While we strive to protect your information, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you with our Service. Upon account termination:

• Your data will be deleted within 30 days of account closure
• Backups containing your data will be purged within 90 days
• We may retain certain information as required by law or for legitimate business purposes

8. Your Rights and Choices

Depending on your location, you may have the following rights:

• Access: Request a copy of the personal data we hold about you
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your personal data
• Portability: Request transfer of your data in a machine-readable format
• Objection: Object to certain processing of your data
• Withdrawal of Consent: Withdraw consent where processing is based on consent

To exercise these rights, contact us at Results@HighPerformanceVentures.com

9. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to Know: You can request information about the categories and specific pieces of personal information we have collected, the sources of collection, our business purposes, and the categories of third parties with whom we share information.
• Right to Delete: You can request deletion of your personal information, subject to certain exceptions.
• Right to Opt-Out: You have the right to opt out of the "sale" of personal information. We do not sell personal information as defined under the CCPA.
• Non-Discrimination: We will not discriminate against you for exercising your CCPA rights.

To exercise your CCPA rights, contact us at Results@HighPerformanceVentures.com.

10. Regional Privacy Rights

Depending on your location, you may have additional rights under local privacy laws. This section describes rights specific to certain regions.

10.1 United Arab Emirates (UAE PDPL)

If you are a resident of the United Arab Emirates, under Federal Decree-Law No. 45 of 2021 on Personal Data Protection, you have the following rights:

• Right to be informed about the collection and processing of your personal data
• Right to access your personal data
• Right to correct inaccurate personal data
• Right to request deletion or destruction of personal data
• Right to withdraw consent at any time
• Right to object to processing that causes harm

Legal Basis: We process your data based on your explicit consent, which you provide by creating an account and using our Service. You may withdraw consent at any time by deleting your account.

10.2 Sri Lanka (PDPA)

If you are a resident of Sri Lanka, under the Personal Data Protection Act No. 9 of 2022, you have the following rights:

• Right to be informed about data processing activities
• Right to access your personal data
• Right to rectification of inaccurate data
• Right to erasure of personal data
• Right to restrict processing
• Right to data portability
• Right to object to automated decision-making

Automated Decision-Making: Our AI-powered features constitute automated processing. These features are used solely for knowledge retrieval and assistance purposes and do not produce legal effects or similarly significant effects on you. You may request human review of any AI-generated response by contacting us.

10.3 European Economic Area, UK, and Switzerland (GDPR)

If you are located in the EEA, UK, or Switzerland, you have rights under the General Data Protection Regulation (GDPR) or equivalent laws, including:

• Right to access, rectify, and erase your personal data
• Right to data portability
• Right to restrict or object to processing
• Right to withdraw consent
• Right to lodge a complaint with a supervisory authority

Legal Basis: We process your data based on: (a) your consent, (b) contractual necessity to provide the Service, and (c) our legitimate interests in improving and securing the Service.

10.4 Exercising Regional Rights

To exercise any rights under your local privacy laws, contact us at Results@HighPerformanceVentures.com. We will respond within the timeframe required by applicable law (typically 30 days). We will not discriminate against you for exercising your rights.

11. International Data Transfers

High Performance Ventures LLC is based in the United States. If you access the Service from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States or other countries where our service providers are located.

By using the Service, you consent to the transfer of your information to countries that may have different data protection laws than your country of residence. We will take appropriate measures to ensure that your personal information remains protected in accordance with this Privacy Policy.

11.1 Transfer Mechanisms

We rely on the following legal mechanisms for international data transfers:

• Your Consent: By creating an account and using the Service, you explicitly consent to the transfer of your data to the United States and other countries where our infrastructure and service providers operate.
• Standard Contractual Clauses: For transfers from the EEA, UK, or Switzerland, we use Standard Contractual Clauses approved by the European Commission.
• Contractual Protections: We require all service providers to maintain appropriate security measures and process data only as instructed.

11.2 Data Processing Locations

Your data may be processed in the following locations:

• United States: Primary data storage and processing
• Cloud Infrastructure: We use cloud providers with data centers in multiple regions
• AI Processing: Document and query data may be processed by AI service providers in the United States

12. Children's Privacy

Our Service is not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal data, please contact us immediately.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically.

14. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us: